PRIVACY POLICY

(For duisolutionsllc.com)

Effective Date: APRIL 1, 2026

Privacy Policy

Website: https://www.duisolutionsllc.com

1. Overview

DUI Solutions LLC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and sensitive information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and services, including DUI assessments, education programs, and related communications.

2. Information We Collect

A. Personal Information

We may collect:

• Full name
• Phone number
• Email address
• Mailing address
• Date of birth
• Driver’s license or case-related identifiers

B. Sensitive / Health Information (PHI)

Because we provide substance use assessments and education services, we may collect information that qualifies as Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA), including:

• Assessment results
• Substance use history
• Program participation records

C. Payment Information

• Billing details (processed via secure third-party providers such as Stripe or equivalent)
• We do not store full payment card data on our servers

D. Technical & Usage Data

• IP address
• Browser/device type
• Website interaction data
• Cookies and analytics data

3. How We Use Information

We use collected data to:

• Schedule and deliver DUI assessments and classes
• Communicate with clients regarding appointments, compliance, and services
• Process payments
• Meet legal, court, and DMV reporting requirements
• Improve website performance and user experience
• Maintain operational and compliance records

4. HIPAA & Confidentiality

DUI Solutions LLC implements administrative, technical, and physical safeguards designed to protect your information.

• We handle Protected Health Information (PHI) in accordance with applicable privacy and security standards.
• Information is only disclosed when:
• Required by law
• Authorized by the client
• Necessary for court, DMV, or legal compliance
• 
  

⚠️ Important Clarification:
While we apply HIPAA-aligned safeguards, electronic communications such as SMS and email may not always be fully secure. By using our services, you acknowledge and accept this risk.

5. Text Messaging (SMS) Communications & Consent

A. Consent to Receive Messages

By providing your phone number through our website, intake forms, or registration process, you provide express written consent to receive SMS communications from DUI Solutions LLC.

These messages may include:

• Appointment reminders
• Scheduling confirmations
• Class notifications
• Payment reminders
• Compliance-related updates

B. Opt-In Process

You opt in by:

• Submitting a form on our website
• Registering for services
• Providing your phone number during intake
• 
  

C. Opt-Out Process

You may opt out at any time:

• Reply STOP to any message
• Contact us directly to be removed

After opting out, you will no longer receive SMS communications unless you re-consent.

D. Message Disclosures

• Message frequency varies
• Message and data rates may apply
• Consent is not a condition of purchase
• We do not send marketing/promotional SMS

E. Data Use for SMS

• Phone numbers are never sold or shared for marketing purposes
• SMS data is used strictly for service-related communication

6. Data Sharing & Disclosure

We do NOT sell or rent personal data.

We may share information with:

A. Legal / Regulatory Authorities

• Courts
• Attorneys
• Probation officers
• State agencies (when required)

B. Service Providers

• Payment processors
• SMS/communication providers (e.g., Twilio or equivalent)
• Hosting and IT infrastructure providers

All vendors are required to maintain confidentiality and appropriate safeguards.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience
• Analyze website performance
• Track visitor interactions

You may disable cookies in your browser settings; however, some site functionality may be affected.

8. Data Security

We implement commercially reasonable safeguards including:

• Secure hosting environments
• Access controls
• Encrypted data transmission where applicable

However, no system is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain information only as long as necessary for:

• Service delivery
• Legal compliance
• Recordkeeping obligations

Retention periods may vary based on jurisdictional requirements.

10. Your Rights

You may have the right to:

• Request access to your personal data
• Request corrections
• Request deletion (subject to legal limitations)
• Withdraw consent for communications

To exercise these rights, contact us directly.

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.

12. Children’s Privacy

Our services are not intended for individuals under 13.
We do not knowingly collect data from children.

13. Changes to This Policy

We may update this Privacy Policy periodically.
Changes will be posted with an updated effective date.

16. Contact Information

All inquiries:

DUI Solutions LLC
Elizabeth City, NC 27909
admin@duisolutionsllc.com